Privacy Policy

Last Updated: July 14, 2026

This Privacy Policy describes how your personal data is collected, used, and shared when you use the ferry ticket booking services provided through this website.

1. Data Controller

The controller of the personal data collected through this website is:

• Company Name: ANTAHKARANA IBIZA S.L.
• NIF/CIF: B44935211
• Registered Address: Avenida Santa Eulalia, 15, 07800, Eivissa (Illes Balears), Spain
• Contact Email: support@closeribiza.com

2. Personal Data We Collect

When you make a booking, we collect certain personal details required to process the transaction and issue your maritime transit tickets:

• Contact Information: Email address.
• Passenger Information: Name, surname, passenger type (adult, kid, baby), and identification document number (DNI, NIE, or Passport) required for check-in and boarding.
• Payment Details: Credit/Debit card details are processed directly by our secure payment gateway in compliance with PCI-DSS standards. We do not store your complete card credentials.

3. Purpose of Processing

We process your personal data for the following purposes:

• To manage and issue your ferry boarding passes for the Ibiza-Formentera route.
• To send the boarding QR codes and booking confirmation details to your email address.
• To comply with legal and safety regulatory requirements applicable to maritime passenger transport.
• To provide customer support and address any issues regarding your booking.

4. Disclosures of Data

For the correct performance of the sea transit service, your passenger and reservation details will be disclosed to the official ferry operator (Trasmapi / Servicios y Concesiones Marítimas Ibi-Formentera S.A.), responsible for operating the crossing.

5. Your Rights

You have the right to access, rectify, erase, or restrict the processing of your personal data. You can exercise these rights at any time by sending an email to support@closeribiza.com, accompanied by a copy of your identification document.